Privacy Policy

This Privacy Policy explains how Jago ("Jago," "we," "us," or "our"), collects, uses, and shares personal information when you visit jago.build (the "Site"), contact us, or use our website design, development, and hosting services (the "Services"). By using the Site or Services, you agree to this Policy.

1. Scope

This Policy covers personal information we handle for our own purposes — as visitors, prospective clients, and clients interact with us. It does not cover information submitted to websites we build or host for our clients; that information is controlled by the client who owns the website (see Section 6).

2. Information We Collect

Information you provide to us:

• Contact and enquiry details. When you use our contact form or email us, we collect your name, email address, and the contents of your message.
• Client and billing information. If you become a client, we collect the information needed to deliver your project and invoice you — such as your name, business name, email address, and billing details. We do not collect or store payment card numbers; card payments are handled entirely by our payment processor (see Section 5).
• Project content. Content and materials you provide for your website, such as text, images, and business information.
• Optional communications. If we offer a newsletter or updates and you subscribe, we collect your name and email address. If we offer call scheduling and you book a call, we collect the details you enter when booking.

Information collected automatically:

• Hosting and security logs. Our infrastructure provider processes technical data — such as IP address and request metadata — to route traffic, provide security protection, and maintain the Site.
• Analytics. We use cookieless, aggregate analytics to understand Site traffic. Our analytics does not use cookies, does not track you across sites, and does not collect personally identifying information.

3. How We Use Information

We use personal information to: (a) respond to enquiries and provide quotes; (b) deliver, host, maintain, and support the Services; (c) invoice and process payments; (d) send service communications, such as notices about your account, billing, or changes to our terms; (e) send marketing communications where you have subscribed (you may unsubscribe at any time); (f) secure and improve the Site and Services; and (g) comply with legal obligations and enforce our agreements.

We do not sell personal information, and we do not share it with third parties for their own advertising purposes.

4. Cookies

The Site's own analytics is cookieless, and we do not set advertising or cross-site tracking cookies. Third-party services you choose to interact with — such as our payment processor's checkout and invoicing pages or a call-booking page — operate on their own domains and may set their own cookies under their own policies.

5. How We Share Information

We share personal information only as described below.

Service providers. We use a small number of third-party providers to operate the Site and Services. They process personal information on our behalf, only as needed for their function:

Legal and safety. We may disclose information if required by law, subpoena, or other legal process, or where reasonably necessary to protect the rights, property, or safety of Jago, our clients, or others.

Business transfers. If Jago is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to this Policy's protections.

6. Websites We Host for Clients

We build and host websites on behalf of our clients. Information that visitors submit to a client's website — for example, through that site's contact or order forms — is collected by and belongs to that client, who is responsible for its own privacy practices. We process such information only on the client's behalf, to provide hosting and related services. If you have questions about how a client website handles your information, please contact the owner of that website. If a request concerning a client website is sent to us, we will refer it to the relevant client.

7. Data Retention

We keep personal information only as long as needed for the purposes described in this Policy. As a general rule: contact-form enquiries are retained for 24 months; client account, project, and billing records are retained for the duration of the client relationship and thereafter as required for legal, accounting, and tax purposes; and hosted website data is deleted no earlier than 60 days after termination of hosting, consistent with our Terms of Service. We may retain information longer where required by law or to resolve disputes.

8. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the data we handle, including encrypted connections (HTTPS/SSL) across the Site and hosted websites. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, which may include the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your information; receive a copy of your information in a portable format; object to or restrict certain processing; and withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We will verify your request and respond within the timeframe required by applicable law. We will not discriminate against you for exercising your rights. If you are located in a jurisdiction with a supervisory data protection authority, you also have the right to lodge a complaint with that authority.

Marketing choices. You may opt out of marketing emails at any time via the unsubscribe link in the email or by contacting us. Service and billing communications are sent as needed to operate your account.

10. International Visitors

We are based in the United States, and the Site and Services are operated from the United States. If you access the Site from outside the United States, your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those of your jurisdiction. Where required, our service providers offer appropriate safeguards for international transfers.

11. Children's Privacy

The Site and Services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

12. Third-Party Links

The Site and websites we build may link to third-party sites and services. Their privacy practices are their own, and this Policy does not apply to them. We encourage you to review the privacy policies of any third-party services you use.

13. Changes to This Policy

We may update this Policy from time to time. We will post the updated version on the Site with a revised effective date, and for material changes we will provide additional notice, such as by email to clients. Your continued use of the Site or Services after the effective date constitutes acceptance of the updated Policy.

14. Contact Us

For questions or requests regarding this Policy or your personal information:

Terms of Service

These Terms of Service ("Terms") are a binding agreement between Jago ("Jago," "we," "us," or "our"), and the person or entity purchasing or using our services ("you" or "Client"). By requesting a quote, purchasing a plan, using our website at jago.build (the "Site"), or using any website design, development, hosting, or support services we provide (collectively, the "Services"), you agree to these Terms. If you do not agree, do not use the Services.

If you are entering into these Terms on behalf of a business, you represent that you have authority to bind that business, and "you" refers to that business.

1. The Services

Jago designs, builds, hosts, and maintains custom websites. The specific deliverables, features, pricing, and timeline for your project are set out in the written quote or order confirmation we provide to you (the "Order"). Each Order is governed by these Terms. If an Order expressly conflicts with these Terms, the Order controls for that project.

2. Quotes and Orders

Quotes are valid for 30 days from the date issued unless stated otherwise. A quote becomes a binding Order when you accept it in writing (including by email) or make the associated payment. Work outside the scope of an Order — including additional pages, features, or redesigns — requires a separate written quote and may be billed separately.

3. Fees and Payment

3.1 Build fee. Each plan includes a one-time build fee, due as stated in your Order. We are not obligated to begin work until the build fee (or any agreed deposit) is received.

3.2 Monthly fee. Each plan includes a recurring monthly fee covering hosting, security, backups, software updates, and support as described in your plan. Monthly fees are billed in advance. Annual billing options, where selected, are billed in advance for the full annual period.

3.3 Minimum term. All plans carry a minimum term of six (6) months from the date your website goes live (the "Minimum Term"). If you cancel before completing the Minimum Term, the remaining monthly fees for the Minimum Term become immediately due, and ownership of the website does not transfer under Section 6 until the Minimum Term is paid in full.

3.4 Late payment. Amounts unpaid 15 days after the due date may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. We may suspend the Services, including hosting, for accounts more than 15 days past due, after notice to you. You are responsible for reasonable costs of collection, including attorneys' fees, to the extent permitted by law.

3.5 Taxes. Fees are exclusive of applicable taxes, which are your responsibility (excluding taxes on our income).

3.6 Price changes. We may adjust monthly fees after the Minimum Term with at least 30 days' written notice. Price changes do not apply retroactively.

3.7 Payment processing. Payments are processed by a third-party payment processor. Your payment card data is collected and stored by the processor, not by us, and your use of its payment services is subject to its terms. Domain registration fees, where we register a domain on your behalf, are billed at the registrar's cost unless your Order states otherwise.

4. Refunds

All fees are non-refundable once work has begun or the billing period has started, except where a refund is required by applicable law or expressly stated in your Order. Build fees are non-refundable once design or development work commences. Monthly and annual fees are non-refundable once billed. If we terminate your Services without cause under Section 12, we will refund any prepaid fees covering the period after termination.

5. Client Responsibilities

You agree to: (a) provide the content, materials, feedback, and approvals reasonably needed to complete the project in a timely manner; (b) ensure that all content and materials you provide are accurate and lawful; and (c) keep your contact and billing information current. Project timelines depend on your timely cooperation; delays caused by missing content or approvals extend our estimated delivery dates accordingly and do not entitle you to a refund.

You represent and warrant that you own or have all necessary rights to the content and materials you provide to us — including text, images, logos, trademarks, and product information — and that our use of them to perform the Services will not infringe or violate the rights of any third party or any applicable law.

6. Ownership and Intellectual Property

6.1 Your content. You retain all rights to the content and materials you provide. You grant us a limited license to use, host, reproduce, and display them solely to perform the Services.

6.2 The website. Upon your completion of the Minimum Term and payment in full of all amounts owed, ownership of the final website deliverables — the site design, page content, and associated site files created for you — transfers to you. Until then, we grant you a limited, non-exclusive, non-transferable license to use the website for your business purposes while your account is in good standing.

6.3 Our tools. We retain all rights to our pre-existing and independently developed materials, including our processes, know-how, code libraries, frameworks, templates, and tooling ("Jago Tools"). To the extent any Jago Tools are embedded in your delivered website, you receive a perpetual, non-exclusive, royalty-free license to use them as part of that website.

6.4 Domain names. Domain names registered in your name are yours. If we register or manage a domain on your behalf, we will register it in your name where practicable and will cooperate in transferring control of it to you upon request, subject to payment of amounts owed and applicable registrar rules.

6.5 Portfolio use. We may display the completed website and your business name in our portfolio and marketing materials. You may opt out by written notice to us at any time.

7. Hosting, Maintenance, and Support

We will make commercially reasonable efforts to keep hosted websites available and secure, including provision of SSL certificates, periodic backups, and software updates as described in your plan. We do not guarantee uninterrupted availability. We may perform scheduled maintenance and will make reasonable efforts to minimize disruption. Support requests are handled by email during ordinary business hours, and minor content updates are included as described in your plan; larger changes may be quoted separately.

Backups are maintained for disaster-recovery purposes. We encourage you to keep independent copies of content you provide to us.

8. Acceptable Use

You may not use the Services to host, display, transmit, or link to material that: (a) is unlawful, defamatory, fraudulent, or deceptive; (b) infringes any intellectual property, privacy, or publicity right; (c) contains malicious code or facilitates unauthorized access to systems or data; (d) constitutes spam or unsolicited bulk communications; or (e) exploits or harms minors. You may not resell the Services without our written consent, interfere with the integrity or performance of our systems, or use the Services in violation of applicable law, including export and sanctions laws.

We may remove content or suspend Services that we reasonably believe violate this Section, with notice where practicable.

9. Third-Party Services

Websites we build or host may rely on third-party services — such as domain registrars, payment processors, booking systems, e-commerce platforms, email providers, and font or media libraries. Your use of third-party services is governed by their own terms, and we are not responsible for their acts, omissions, availability, or fees. Where a third-party service you select requires an account, you are responsible for that account and its charges.

10. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES AND ALL DELIVERABLES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT YOUR WEBSITE WILL ACHIEVE ANY PARTICULAR TRAFFIC, RANKING, OR BUSINESS RESULT.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THESE LIMITATIONS DO NOT APPLY TO: (i) YOUR PAYMENT OBLIGATIONS; (ii) EITHER PARTY'S INDEMNIFICATION OBLIGATIONS; (iii) A PARTY'S GROSS NEGLIGENCE, FRAUD, OR WILLFUL MISCONDUCT; OR (iv) LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

12. Term, Suspension, and Termination

12.1 Term. These Terms apply for as long as you use the Services. Plan billing continues month to month (or annually, if selected) after the Minimum Term until cancelled.

12.2 Cancellation by you. After the Minimum Term, you may cancel with at least 30 days' written notice. Cancellation takes effect at the end of the then-current billing period.

12.3 Suspension or termination by us. We may suspend or terminate the Services: (a) for non-payment, after notice under Section 3.4; (b) for material breach of these Terms, including Section 8, if not cured within 15 days of notice (or immediately for breaches that cannot reasonably be cured); or (c) without cause, on 60 days' written notice, with a pro-rata refund of prepaid, unused fees.

12.4 Effect of termination. Upon termination: (a) amounts owed become immediately due; (b) if you have completed the Minimum Term and paid in full, we will provide reasonable migration assistance and an export of your website files within 30 days of your request; (c) we may delete hosted data 60 days after termination; and (d) Sections 4, 6, 10, 11, 13, 14, and 15 survive.

13. Indemnification

You will defend, indemnify, and hold harmless Jago and its owners, employees, and contractors from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) content or materials you provide; (b) your products, services, or business operations, including goods sold or services booked through your website; (c) your breach of these Terms; or (d) your violation of applicable law or third-party rights. We will promptly notify you of any such claim and reasonably cooperate at your expense; you may not settle a claim imposing obligations on us without our consent.

14. Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

14.1 Informal resolution first. Before initiating arbitration, the party asserting a dispute must send the other a written notice describing the dispute and the relief sought. The parties will attempt in good faith to resolve the dispute within 30 days of the notice.

14.2 Binding arbitration. Except as provided in Section 14.4, any dispute, claim, or controversy arising out of or relating to these Terms or the Services that is not resolved informally will be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (or Consumer Arbitration Rules, where applicable), before a single arbitrator. The arbitration will be conducted in Volusia County, Florida, or, at either party's election for claims under the AAA Consumer Rules, by remote means. The Federal Arbitration Act governs the interpretation and enforcement of this Section. Judgment on the award may be entered in any court of competent jurisdiction.

14.3 Class action waiver. ALL DISPUTES MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any form of representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court.

14.4 Exceptions. Either party may: (a) bring an individual claim in small claims court; or (b) seek injunctive or other equitable relief in court to protect its intellectual property or confidential information.

14.5 Opt-out. You may opt out of this arbitration agreement by sending written notice to the address in Section 16 within 30 days of first accepting these Terms, stating your name and intent to opt out. Opting out does not affect any other provision of these Terms.

15. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Subject to Section 14, any judicial proceeding will be brought exclusively in the state or federal courts located in Volusia County, Florida, and each party consents to their jurisdiction and waives objections to venue.

16. Notices

Notices to Jago must be sent to [email protected]. Notices to you will be sent to the email address on your account and are deemed received when sent. Legal notices should be marked "Attn: Legal."

17. General

17.1 Force majeure. Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, utility or network failures, labor disputes, governmental action, or third-party service outages.

17.2 Assignment. You may not assign these Terms without our written consent, which will not be unreasonably withheld. We may assign these Terms in connection with a merger, acquisition, or sale of assets, with notice to you.

17.3 Independent contractor. The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, or employment relationship.

17.4 Entire agreement. These Terms, together with your Order(s) and our Privacy Policy, are the entire agreement between the parties regarding the Services and supersede all prior discussions and agreements on the subject.

17.5 Severability; waiver. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remainder will remain in effect. A failure to enforce a provision is not a waiver of it.

17.6 Changes to these Terms. We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice by email or through the Site. Changes apply prospectively from their effective date; your continued use of the Services after that date constitutes acceptance. Changes do not modify the agreed pricing or scope of an existing Order during its Minimum Term.

18. Contact